Home > Technical Support > Product Support
ProQuest® Digital Vault Technology Platform

The ProQuest® Digital Vault Technology Platform includes Digital Sanborn Maps, and The Gerritsen Collection--Women's History Online, 1543-1945. This page contains detailed technical setup information for Library Administration and IT Staff.

Note to Students or Patrons:  Please review the current top support issues listed below.  If your question is not addressed,  please go directly to the FAQ section for your product to find quick answers to your question(s).



Current Top Support Issues
Set Up Information

Frequently Asked Questions
Browser and Workstation Security Requirements
  • Check your system.  To ensure you will be able to successfully access any of our products, please click on our Browser Health Check.
  • Firewall information, please click here. (How to set up to allow access to ProQuest Digital Vault databases.)
  • Special note for satellite ISP users, please click here.
Access and Authentication

We offer IP, and Referring URL access to  Digital Sanborn Maps and Gerritsen collection URL's are below.  These databases are only available to subscribing institutions.

  • These databases are not an OpenURL Source or OpenURL Target compliant with San Antonio Level 1 (SAP1).
  • MARC Records are not available for these databases.
Meta-Searching
  • XML Gateway is not available. 
  • These databases do not support Z39.50 Access
Administering your Account / Making Changes

There is no system for Library staff to make changes to the account.  Contact Customer Service for account changes.

Resources for Training
  • For ProQuest product training material, please click here.
  • For ProQuest K-12 product training material, please click here.
  • For Chadwyck-Healey product training material, please click here.
Usage

Contact Customer Service for information on Usage Reports


Can't find what you are looking for?
SUPPORT SEARCH