This page contains detailed technical setup information for Library Administration and IT Staff.

Note to Students or Patrons: Please review the current top support issues listed below.  If your question is not addressed, please go directly to the frequently asked questions section.

Common products that use the Chadwyck-Healey Technology Platform include: Literature Online, Periodicals Archive Online, International Index to Music Periodicals, Early English Books Online, Digital National Security Archive, and 20th Century Drama.

	Note for satellite ISP users encountering access problems.
	Why do I get prompted to logon after I've already logged in at this workstation?
	What are the browser requirements?
	Do Chadwyck- Healey databases require the use of cookies?

Please click here to access the general Chadwyck-Healey Technology Platform frequently asked questions.

Please click here to access Early English Books Online (EEBO) frequently asked questions.

Browser and Workstation Security Requirements

NOTE: For Chadwyck Healey databases,  please check the specific Technical Requirements section of each product.

 

The following tools can be used for ProQuest CSA databases:

• Check your system.  To ensure you will be able to successfully access any of our products, please click on our Browser Health Check.
• Firewall information, please click here. (How to set up to allow access to Early English Books Online and Chadwyck-Healey databases.)
• Special note for satellite ISP users, please click here.

Access and Authentication

IP, Referring URL, Username/Password, Barcode and Athens access are available, depending on the product. Please click here for a list of products(database) login URLs.

Linking

• Many Chadwyck-Healey databases are OpenURL Source compliant with San Antonio Level 1 (SAP1).  For additional information please click here.   You may also click on the "Librarians' Resources" link from the product home page to see if it is available for the product(s) you subscribe to.
• Many Chadwyck-Healey full text databases are OpenURL Target compliant with San Antonio Level 1 (SAP1).  Click on the "Librarians' Resources" link from the product home page to see if it is available for the product(s) you subscribe to.
• MARC Records are available for most Chadwyck-Healey databases.  Click on the "Librarians' Resources" link from the product home page to see if it is available for the product(s) you subscribe to.

Meta-Searching

• XML Gateway is available for some Chadwyk-Healey databases.  For additional information please click here.   
• Most major Chadwyck-Healey databases support Z39.50 Access.    For additional information please click here.   Click on the "Librarians' Resources" link from the product home page to see if it is available for the product(s) you subscribe to.

Administering your Account / Making Changes

Account changes related to IP addresses or usernames/passwords are presently administered by ProQuest Information and Learning.   Pleasecontact Customer Service for assistance.

Some products allow you to change some settings related to the interface, like setting up OpenURL link resolvers, library branding or z39.50 access. Click on the "Librarians' Resources" link from the product home page to see if these customisation options are available for the product(s) you subscribe to.

Usage

Usage reports are available from http://myusage.chadwyck.com.

Resources for Training

• For Chadwyck-Healey product training material, please click here.
• For ProQuest product training material, please click here.
• For ProQuest K-12 product training material, please click here.

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