What is Error 1007?
How do I fix Error 1007?
I tried to go to ProQuest and I got a screen called Error 1007?

What happened?
What does this mean?
What should I do?    (Library Administrator Instructions)

The following ProQuest error: "Error 1007: ProQuest was unable to give you access because ProQuest did not recognize your IP address. "will display when you attempt to access ProQuest and the link or URL has specified to use the IP address of the computer from which you are attempting to access ProQuest for authentication. The IP address of this computer is not recognized by ProQuest as one which is authorized for access. This is one of the most common errors which occurs when attempting to access ProQuest.
 

What does this mean?

If you are a student or library patron, this error is common and should not alarm you. Most often, this error occurs because you are attempting access ProQuest from home or work or someplace other than your library, campus, or institution. The Internet Protocol or IP address is simply a number assigned to your computer when you connect to the internet; it is often used to check what network your computer is on in order to provide access to resources like ProQuest. Please check with your library reference desk, your institutional help desk, or your offsite support services to inquire if there are instructions or login information for connecting remotely to ProQuest. At many insitutions, they may be able to help you set up a connection to ProQuest through a proxy server, through an alternative web page link, or through the use of an account name and password.

If you believe you already have the proper access information from your library and you are receiving this error message and are unable to connect, please review the following information:

• If you are connecting through a proxy server, make certain that you have logged on to that proxy server and that it is properly configured in your web browser settings.
• If you are connecting through a Virtual Private Network (VPN) system or application, make certain that you have activated that software and logged into your VPN on the computer you are using.
• If you are connecting through a link from your library, make certain that you have logged on to your library's web site or OPAC to insure that you are authenticated to them.
• If you have a username and password and wish to attempt to access ProQuest using those credentials, you may want to access ProQuest through this page. If you are in the UK or if you know that you are using an Athens username and password, you may want to access ProQuest through this page.

If you do not know what any of the above terms mean, you should contact your library reference desk, your institutional help desk, or your offsite support services for assistance

If you believe you have properly configured you computer for access and have accurate access information from your library and you are still unable to connect, you may also wish to review the following:

• Check your computer and web browser settings.  To ensure you will be able to successfully access ProQuest products, please click on our Browser Health Check.

Unfortunately, because every library is set up differently, ProQuest Support cannot provide authentication assistance or information to end-users.
 

If you are a Library Administrator, this error indicates a failure to authenticate via the IP authentication mechanism to ProQuest. While the ProQuest web client normally attempts a number of methods to authenticate the accessing browser, this error is normally caused by a link or bookmerk or URL which specifies that IP authentication is the authentication method to be used. This can be caused by a number of scenarios, such as the following common ones:

• A user is attempting to access ProQuest remotely and has not set up a proxy server for their session or in their browser. This is very common. If your library uses a proxy server such as EZProxy to authenticate, please make certain that the user attempting to access ProQuest has authenticated to the proxy server and has made any configuration changes necessary to use your proxy server.
• IP authentication has not been set up correctly for your network. Please make certain the computer attempting to access ProQuest is on an IP in the range set up for your account.
• A user is attempting to access ProQuest remotely and has not activated or logged on to their VPN application correctly. Please make certain the computer attempting to access ProQuest has the VPN solution for your site installed and that it is operating at the time of attempted access.

If none of the above scenarios or suggestions seems to apply, please contact ProQuest Customer Service so that we may help you to resolve the problem.