Some multimedia files within the eLibrary products require plug-ins to work properly. Please ensure that the following plug-ins are installed, and their respective ports are open (not being blocked by a firewall).

• Windows Media Player  - port 1755
• Real Player  - port 554 and 7070
• Macromedia Flash
• Macromedia Shockwave  - port 1626
• QuickTime 5+  - port 554 and 7070

Please check with your router/firewall manufacturer or network admin for configuration of these ports.