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Home > HeritageQuest > Tech Support

Tech Support

As of May 18, 2007, we discontinued all HeritageQuest CD-ROM products and no longer accept orders. Effective December 31, 2007 we are no longer providing technical support for these products. We’ve found, however, that the FAQs and other resources on our technical support web page answer the vast majority of users’ questions.

Please select the product you need help with from the following list:

HeritageQuest Online Available only through public libraries and genealogical or historical societies, this online database combines searchable images of U.S. federal census records with the digitized version of the popular UMI® Genealogy and Local History collection
Latest HeritageQuest Resource Viewer (Used for CDs)
If you are having problems Using your Family Quest Archives Index CDs on your Win2000 or WinXP machine click here
HeritageQuest Census CDs (Index or Image)
Older Products
Generation Family Tree Software
Other Contact Information

HeritageQuest On-Line

Please contact the HeritageQuest Online Support team.

Latest HeritageQuest Viewer

Download HeritageQuest Resource Viewer 1.6 (Beta) Compatible with Windows Vista. Note for Vista – Run the beta resource viewer initially “as Administrator” so all components register properly.
Download HeritageQuest Resource Viewer 1.3.1 This includes the recent update resolving printing issues in WinXP
Previous version 1.3 still available.

Current Products

Previous Products

Family Quest Archives Indexes (Not compatible with Windows 2000/XP)

Contact Information
For help with the HeritageQuest Online product click here.

Third Party Products
If you are having difficulty with software purchased from us but developed by another company, please contact the manufacturing company directly. For your convenience, contact information for many third-party developers is listed below:

Ancestral Quest
801-990-4918
E-mail Support

Family Tree Maker
Genealogy.com
PO Box 7865
Fremont, CA 94537-7865
510-794-6850
Online Support

Family Origins
Genealogy.com
PO Box 7865
Fremont, CA 94537-7865
510-794-6850
Online Support

Legacy Family Tree
Millennia Corporation
PO Box 1800
Duvall, WA 98019
425-788-0932
Online Support

The Master Genealogist
Wholly Genes Software
5144 Flowertuft Court
Columbia, Maryland 21044
410-715-2260
Online Support

Progeny Software, Inc.
902-542-0521
E-mail Support